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Jaguar Land Rover Derby, which was inundated by Storm Babet, says it has been working with consumers to give them access to their cars.
The dealership wrote to consumers two weeks ago to tell them their cars had been canceled and they needed to file a claim with their own insurance.
However, some consumers contacted the car dealership to say that their insurers had been denied access to the site and were unable to file their claim.
This morning, BBC Radio Derby covered the story on its breakfast show and asked Car Dealer’s editor-in-chief, James Baggott, to comment on the case.
The story ruled the show’s news announcements during the broadcast and you can listen to the full segment on BBC iPlayer here at 2:07:00.
Inchcape released a statement to the BBC that said: “We have given our consumers’ insurers access to our site to assist with claims, provided replacement or transient rental cars to help consumers stay mobile, and provided committed help for individual visitor enquiries.
“We have provided replacement cars to cover 80% of those affected and are working with the remaining consumers to find a solution that will allow them to get back on the road.
“Our security and our groups are on site to ensure the protection of the remaining vehicles. “
On BBC Radio Derby, presenter Andy Twigge asked how insurers are supposed to pay for cars if they couldn’t.
Baggott said, “Well, that’s precisely the problem. I think on the contrary, Jaguar Land Rover, the manufacturer and the franchisee want to come together to bring those cars to a position that insurers can see and where consumers can pick them up. “your belongings.
“We’ve had a lot of other people who have said they left things in their cars. They clearly didn’t expect it to flood and hoped to get their cars back soon. They want to allow other people to have access to it and to make the paintings they want to make.
Customer Alex Booth, the company’s director, contacted an auto racer about his Range Rover that was in the corridor at the time of the flood after his car’s engine exploded.
He said: “The broker in negotiations to buy me the car after admitting fault and saying they would upgrade the engine, but they don’t make the engine anymore, so they had to buy the car.
“Since the flood, communication has been horrible and has gotten worse since their insurance company intervened.
“We were told that their insurance company would contact all customers, but I did not receive any emails, phone calls, or correspondence from them.
“I’ve had to call the insurance company several times and it’s worse than talking to a politician – you ask binary questions and you don’t get any answers.
“I was told on Friday that there is litigation between the broker and the insurance company, and it would take between one and five years to resolve. It’s a joke and I’m reaching out to an insurance litigator so I can take action against him. “.
The car dealer has contacted JLR for comment.
Car Dealer has been covering the automotive industry since 2008 as a print and virtual publication. In 2020, the name went completely virtual and now offers automotive updates on this online page for the automotive industry. A virtual magazine is published once a month.
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