Jump to
Shreyansh Jain, a former Tesla owner, had to pay a $14,000 repair bill after a problem he encountered less than 24 hours after taking his new Model Y home, according to a recent report.
Jain told Reuters that a portion of his electric vehicle’s suspension broke while he was driving with his family the day after the Model Y was delivered. He said the car had 115 miles on the clock when the suspension factor caused parts of the vehicle to fall off. he touches the road and Jain loses his guiding skills.
The Reuters investigation, which cited interviews with more than 20 Tesla consumers and nine employees, as well as thousands of internal documents, found that Jain was one of thousands of Tesla owners who faced disruptions similar to the company’s suspension or leadership over the past six years. The publication reports that while Tesla publicly denied some of the disruptions and attempted to blame the owners, the automaker is more aware of the problems than it had publicly stated.
Tesla, which disbanded its press arm years ago, did not promptly respond to a request for comment. Elon Musk admitted in the past that the automaker had faced quality issues, namely production ramps.
“When you go faster, you notice those things,” he told automotive expert Sandy Munro in 2021. “If we know them in advance, solve them beforehand. “
Jain told Reuters that his circle of relatives went from “crazed” to “absolutely petrified” when the car they had paid around $55,000 for broke down on the road.
Reuters reported that after Jain took the vehicle into a Tesla service center, a worker initially told Jain that they’d found “no evidence of an external damage” and suggested the electric-car maker would pay for the car to be fixed. But Jain later learned he was expected to pay the $14,000 repair bill after Tesla sent him a letter indicating the issue was the result of “prior” damage, the publication reported.
The former Tesla owner told Reuters he ended up paying an insurance deductible of about $1,250 and now faces a higher insurance premium. It took Tesla 3 months to fix the suspension issue and Jain resold the vehicle at a loss of about $10,000, Reuters reported. .
The Reuters investigation is far from the first look at quality problems at Tesla. For example, earlier this year, Tesla was investigated by the National Highway Traffic Safety Administration after reports that some Tesla idlers fell off while other people were driving.
The automaker has also come under scrutiny from regulators due to considerations about its Autopilot and full beta driving features, and recently released an over-the-air update after NHTSA said the tracking formula for drivers using those features was flawed.
Tesla homeowners have also reported quality issues with the logo over the years, from gaps in panels and spotty paint jobs to problems at the company’s service centers.
Do you work at Tesla or do you own a vehicle? Contact the journalist from a non-professional email on gkay@insider. com